Thursday, September 17, 2009
Wednesday, September 16, 2009
Monday, April 20, 2009
VoIP Lab in Chennai
Citigroup-owned YOU Telecom has set up a state of the art VoIP lab in Chennai to facilitate easy resolution of customer complaints.
The set up also aims to train Tech support personnel in the nuances of VoIP technology across ISPs as the lab has access to net connections of all leading ISPs in the city...
This will enable technical people to install, uninstall and configure VoIP devices irrespective of the ISP.
The set up also aims to train Tech support personnel in the nuances of VoIP technology across ISPs as the lab has access to net connections of all leading ISPs in the city...
This will enable technical people to install, uninstall and configure VoIP devices irrespective of the ISP.
Monday, July 14, 2008
Things you didn’t know VoIP could do….
1. Call Forwarding: You can't be everywhere at once, but fortunately your VoIP can help you get calls wherever you are. Most VoIP providers have a call forwarding system, in case you can't reach your home phone, your power is out, or the service simply isn't working. Call forwarding can send your calls to an alternate cell or landline so you won't miss any important calls, or even not so important calls.
2. Voice Mail to E-mail: Ever want to review your voice mails without having to listen to them one by one? Many VoIP providers such as Vonage and Lingo have voicemail that is linked to your e-mail. When you receive a voicemail you are sent an email with the caller's number and name and an audio file containing their message. This way, you can listen to voice mails in order of priority, not necessarily in the order that they were received.
Business
3. Enhanced Voice Mail: If you're using your VoIP line for business and personal calls, enhanced voicemail can be a great way to manage those messages. Enhanced voice mail allows users to set up different voice mail messages depending on the caller so that business and personal calls hear a different message. If you're out of the office and want to make changes to your pre-recorded messages or listen to your voicemail the service can be accessed remotely, allowing you to take care of business from anywhere.
4. Customer Service: For a small business, providing customer service can be a costly endeavor, but using VoIP you can reduce your costs and make getting in contact with you as simple as clicking a button. VoIP clients such as Skype and Gizmo Project have small icons you can embed in your webpage, eBay auctions, or e-mail allowing users to simply click on them to contact you. They also let customers know when are you available to take calls or when you're away from the computer making business interactions easier and simpler both for you and your customers.Entertainment
5. Avatars and Sound Effects: Almost all VoIP clients have access to some sort of pure silliness designed to entertain and possibly reduce your productivity. Many clients have this feature built in, but if for some reason you don't, you can download an add-on like Emotion that will let you add sound effects and background music to your conversations. If you want to get even more creative with your VoIP, you can download CrazyTalk, which allows users to create avatars which will lip-sync what they are saying. So if you're not having a good hair day (or a good face day for that matter) and you have to videoconference let a fluffy kitten do your talking for you.
6. TV and Video Streaming: If your computer isn't located conveniently near a TV, not to worry, your VoIP can let you watch TV and videos to maximize your free time. Raketu has IPTV as part of its basic services allowing users to watch a wide variety of programs including an outdoor adventure channel, reality show, cartoons, and music videos. Now you can watch TV with your friends without having to leave the house.
7. VoIP Dating: Need a date? Your VoIP might be able to help you out. A service called Verbdate uses Skype accounts to allow users to talk to each other over a VoIP call before meeting. Verbdate isn't your only option- one of the largest online dating services, Match.com has also started a similar VoIP option called MatchTalk. With both, security is taken care of, as the calls are made from anonymous numbers, so you don't need to worry about gaining a stalker instead of a dream date, and whether or not the service tells other users you are online is up to you.
8. Mobile Phone VoIP: While VoIP is getting increasingly mobile there are still some limits on where and how you can use your VoIP when you're away from home. Many companies now have VoIP phones that allow you to make calls on any available Wi-Fi connection. This could be great if you need to make mobile calls at VoIP prices- but be aware that there are disadvantages to this as well. You have to be near a Wi-Fi connection in order to make a call, making your ability to make and receive calls somewhat limited. Plus, since most people already have a cell phone, this requires carrying around an additional phone. There is currently one alternative to this for Skype users called EQO. EQO lets users access their contacts (primarily through Skype, but other VoIP clients such as GoogleTalk, MSN Messenger and Yahoo Messenger should work as well) and make calls through on their mobile phone. How is this possible? The service sets up a conference call between your cell phone, your computer, and the person you are trying to call. The only disadvantage to this is that you are paying for the call both on your cell phone and with your Skype account since most cell phone plans charge for incoming calls.
9. Remote Desktop: Ever had someone call you to ask about help with a computer problem and you would be more than happy and able to help if you could only see what it was they were talking about? VoIP might have a solution for you. Unyte which works with Skype, or Unyte Lyte for Yahoo, allows you to share your desktop with other users. With a simple click of a button you can allow users access to your desktop and shared documents, which can make helping someone over the phone a lot simpler.Convenience
10. Calls on your TV: The phone never fails to ring right at the climax of your favorite TV show or in the middle of a critical part of the game. Normally, you'd have to get up to answer to know who the call is from without even knowing if it's important enough that it can wait a few minutes for you to call back. Now, if you are a Skype user, you can get VoIP phone alerts on your TV with mcePhone. You can see your online status, get information on incoming calls, or if you're watching a something particularly good you can block all calls for a given time period. And the best part is that all of these features can be controlled by the remote, meaning you never have to get out of your chair.
11. Click to Call: Since the web has made paper phone books almost obsolete it makes sense that being able to dial without actually having to dial would be the natural next step. Now, almost all VoIP providers have a click to call feature, allowing you to click on a phone number in your address book, on the web, or in an email and be able to instantly dial that number.
12. Track your eBay: If you're an eBay fanatic there's an easy way to keep track of everything you've bid on through a simple to use add-on for Yahoo Messenger. After you've installed the addition you'll be able to track watched eBay listings, monitor-bidding activity, and view items recently won.
2. Voice Mail to E-mail: Ever want to review your voice mails without having to listen to them one by one? Many VoIP providers such as Vonage and Lingo have voicemail that is linked to your e-mail. When you receive a voicemail you are sent an email with the caller's number and name and an audio file containing their message. This way, you can listen to voice mails in order of priority, not necessarily in the order that they were received.
Business
3. Enhanced Voice Mail: If you're using your VoIP line for business and personal calls, enhanced voicemail can be a great way to manage those messages. Enhanced voice mail allows users to set up different voice mail messages depending on the caller so that business and personal calls hear a different message. If you're out of the office and want to make changes to your pre-recorded messages or listen to your voicemail the service can be accessed remotely, allowing you to take care of business from anywhere.
4. Customer Service: For a small business, providing customer service can be a costly endeavor, but using VoIP you can reduce your costs and make getting in contact with you as simple as clicking a button. VoIP clients such as Skype and Gizmo Project have small icons you can embed in your webpage, eBay auctions, or e-mail allowing users to simply click on them to contact you. They also let customers know when are you available to take calls or when you're away from the computer making business interactions easier and simpler both for you and your customers.Entertainment
5. Avatars and Sound Effects: Almost all VoIP clients have access to some sort of pure silliness designed to entertain and possibly reduce your productivity. Many clients have this feature built in, but if for some reason you don't, you can download an add-on like Emotion that will let you add sound effects and background music to your conversations. If you want to get even more creative with your VoIP, you can download CrazyTalk, which allows users to create avatars which will lip-sync what they are saying. So if you're not having a good hair day (or a good face day for that matter) and you have to videoconference let a fluffy kitten do your talking for you.
6. TV and Video Streaming: If your computer isn't located conveniently near a TV, not to worry, your VoIP can let you watch TV and videos to maximize your free time. Raketu has IPTV as part of its basic services allowing users to watch a wide variety of programs including an outdoor adventure channel, reality show, cartoons, and music videos. Now you can watch TV with your friends without having to leave the house.
7. VoIP Dating: Need a date? Your VoIP might be able to help you out. A service called Verbdate uses Skype accounts to allow users to talk to each other over a VoIP call before meeting. Verbdate isn't your only option- one of the largest online dating services, Match.com has also started a similar VoIP option called MatchTalk. With both, security is taken care of, as the calls are made from anonymous numbers, so you don't need to worry about gaining a stalker instead of a dream date, and whether or not the service tells other users you are online is up to you.
8. Mobile Phone VoIP: While VoIP is getting increasingly mobile there are still some limits on where and how you can use your VoIP when you're away from home. Many companies now have VoIP phones that allow you to make calls on any available Wi-Fi connection. This could be great if you need to make mobile calls at VoIP prices- but be aware that there are disadvantages to this as well. You have to be near a Wi-Fi connection in order to make a call, making your ability to make and receive calls somewhat limited. Plus, since most people already have a cell phone, this requires carrying around an additional phone. There is currently one alternative to this for Skype users called EQO. EQO lets users access their contacts (primarily through Skype, but other VoIP clients such as GoogleTalk, MSN Messenger and Yahoo Messenger should work as well) and make calls through on their mobile phone. How is this possible? The service sets up a conference call between your cell phone, your computer, and the person you are trying to call. The only disadvantage to this is that you are paying for the call both on your cell phone and with your Skype account since most cell phone plans charge for incoming calls.
9. Remote Desktop: Ever had someone call you to ask about help with a computer problem and you would be more than happy and able to help if you could only see what it was they were talking about? VoIP might have a solution for you. Unyte which works with Skype, or Unyte Lyte for Yahoo, allows you to share your desktop with other users. With a simple click of a button you can allow users access to your desktop and shared documents, which can make helping someone over the phone a lot simpler.Convenience
10. Calls on your TV: The phone never fails to ring right at the climax of your favorite TV show or in the middle of a critical part of the game. Normally, you'd have to get up to answer to know who the call is from without even knowing if it's important enough that it can wait a few minutes for you to call back. Now, if you are a Skype user, you can get VoIP phone alerts on your TV with mcePhone. You can see your online status, get information on incoming calls, or if you're watching a something particularly good you can block all calls for a given time period. And the best part is that all of these features can be controlled by the remote, meaning you never have to get out of your chair.
11. Click to Call: Since the web has made paper phone books almost obsolete it makes sense that being able to dial without actually having to dial would be the natural next step. Now, almost all VoIP providers have a click to call feature, allowing you to click on a phone number in your address book, on the web, or in an email and be able to instantly dial that number.
12. Track your eBay: If you're an eBay fanatic there's an easy way to keep track of everything you've bid on through a simple to use add-on for Yahoo Messenger. After you've installed the addition you'll be able to track watched eBay listings, monitor-bidding activity, and view items recently won.
Monday, June 9, 2008
YOU Telecom's International calling cards
Citigroup-owned YOU Telecom has decided to market its VoIP solutions aggressively. In spite of introducing International calling cards long time ago, the company focused on data business.
Now, with increase in broadband penetration and usage of net telephony, YOU will be going all out to market and sell International talking minutes through its calling cards.
The cards will allow users to save upto 75% of the cost on making international calls.
Now, with increase in broadband penetration and usage of net telephony, YOU will be going all out to market and sell International talking minutes through its calling cards.
The cards will allow users to save upto 75% of the cost on making international calls.
Tuesday, May 20, 2008
Are Telcos afraid of Net Telephony?
Major Indian telecom companies have made huge profits from their telephone and mobile businesses. However, the thought of ISPs offering Net Telephony within the country is giving them sleepless nights. They think this move will eat into their revenues. When will these people understand what customer needs? Even ISPs need some space to earn and survive!
Already becoz of telecom companies, who also double up as ISPs, a lot of small internet service providers have closed shop or have sold their wares to others.......leaving a handful of standalone ISPs to fight the big telcos.....PC-to-Landline offers a chance for ISPs to provide better service to customers and earn some revenues.....its all about level playing field and fair play, elementary my dear Watson!!!!
Already becoz of telecom companies, who also double up as ISPs, a lot of small internet service providers have closed shop or have sold their wares to others.......leaving a handful of standalone ISPs to fight the big telcos.....PC-to-Landline offers a chance for ISPs to provide better service to customers and earn some revenues.....its all about level playing field and fair play, elementary my dear Watson!!!!
Thursday, May 15, 2008
Huge opportunity for VoIP
Did you know that India clocks on an average 300 million International calling minutes a month....with the current 10.40 million Internet users. Imagine the scenario if broadband Internet penetrates even further, say doubles or triples....India surely presents a huge opportunity for IP related services.....YOU Telecom is in the right place at the right time....we would like to take a significant pie of this market....
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